Something went wrong
Games run without a host, which means most problems have a fix you can apply yourself right now. Start here.
Somebody's link does not work
Invite links are single-use and expire when the game starts. If a link has been claimed or has expired, the host can reissue it from the booking page.
I got disconnected mid-game
Reopen the same link. Your seat is held for two minutes and you come back to exactly the state the ship is in. The team clock does not stop for you — sorry, that is the game.
Nobody can hear me
Check that your browser has microphone permission for this site, and that the right input device is selected in your operating system’s sound settings. The lobby has a microphone meter — if the bar moves when you talk, we can hear you.
The game is running slowly
Close other tabs, especially anything playing video. Run the check on the requirements page to see what your machine is actually managing. The game drops its own quality tier automatically, but it cannot fix a laptop on battery-saver mode.
Our session broke and we could not finish
If our platform caused it, the system detects it and issues a replay credit to the host automatically — check your email and your booking page. If it did not, email us.
I need a refund
More than 24 hours before a scheduled game, cancel from your booking page for a full refund. Inside 24 hours, email us and we will reschedule you once at no charge.
Reach a person
We answer email within one business day. Include your booking ID — it is in the URL of your booking page and in your confirmation email.
support@realtimeescape.com